Frequently Asked Questions
Here are some common questions we receive about our products and services. If you have any further inquiries, please feel free to contact us!
What types of products do you offer?
We offer a wide range of unique gifts, including home decor, personalized items, gourmet food gifts, and more. Our curated collection is designed to cater to every occasion and recipient.
Can I return an item?
Yes, we have a return policy that allows you to return items within 30 days of receipt, provided they are in original condition. Please refer to our return policy for detailed instructions.
Do you offer gift wrapping services?
Absolutely! We offer gift wrapping services for an additional fee. You can select this option at checkout, and we will beautifully wrap your gift.
How long does shipping take?
Shipping times vary based on location and shipping method. Typically, standard shipping takes 5-7 business days. Expedited options are available at checkout for faster delivery.
Can I customize a gift?
Yes, many of our products can be customized. You can add personal messages, choose colors, and more. Look for the customization options on the product page or contact our support team for assistance.
Do you ship internationally?
Yes, we offer international shipping! Shipping fees and times may vary based on the destination. Please check our shipping policy for more details.
What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted.
How can I contact customer support?
You can reach our customer support team via email at [email protected] or through our contact form on the website. We aim to respond to all inquiries within 24 hours.
Do you have a loyalty program?
Yes, we have a loyalty program that rewards our customers with points for every purchase, which can be redeemed for discounts on future orders.
What should I do if I received a damaged item?
If you receive a damaged item, please contact our customer support within 48 hours of delivery with your order details and a photo of the damage for a replacement or refund.
Can I change my order after it has been placed?
If you need to change your order, please contact us as soon as possible. We can modify your order before it has been processed for shipping.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on the shipping carrier's website to track your package.
Are your products eco-friendly?
Yes, we strive to source eco-friendly materials and packaging whenever possible. Look for our eco-friendly labels on our product pages!